PROFESSIONAL DEVELOPMENT SEMINARS

DATES:1-5 February, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: heads of regional, district (city) local executive and territorial bodies.

TRAINING OVERVIEW: 

• new requirements of the Law of the Republic of Kazakhstan «On Public Services»;
• development of public relations in the provision of public services;
• formation of effective approaches to public monitoring of the quality of public services in the Akmola region;
• ability to make decisions on measures to provide quality public services;
• digital literacy and competence;
• new approaches and tools for the formation of an anti-corruption culture;

EXPECTED RESULTS: 

• according to the results of the seminar, the participants will increase the level of professional competence in the quality management system of public services.

 COMPETENCIES (ЕРК):

• Stress tolerance;
• Customer-oriented services;
• Informing consumers of services;
• Efficiency;
• Decision-making;
• Activity management.

DATES:May 17-21, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: heads of regional, district (city) local executive and territorial bodies.

TRAINING OVERVIEW: 

• transformation of the public administration system;
• change management;
• systematic approach to management;
• strategic management;
• systematic application of professional skills;
• the inclusiveness of the Agency;
• digitalization of public services;
• transition to a single platform of Internet resources of state bodies;
• digital competencies of government agencies;
• big data analysis;
• digital management skills.

EXPECTED RESULTS: 

• formation and development of the training participants' systematic understanding of the conceptual foundations, models and tools of change management and leadership in public administration.

 COMPETENCIES (ЕРК):

• initiative;
• stress resistance;
• system management;
• change management;
• strategic thinking;
• leadership;
• cooperation and collaboration;
• activity management;
• decision-making.

DATES:March 1-5, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: heads of regional, district (city) local executive and territorial bodies.

TRAINING OVERVIEW: the role and significance of strategic and policy documents in the system of results-based public planning. Formation of practical skills of strategic thinking and formation of indicators of results.

EXPECTED RESULTS: increasing the level of legal and economic literacy in the field of strategic and budget planning. Deepening theoretical knowledge and strengthening practical skills in the development of indicators of direct and final results aimed at achieving the goals of the development of indicators of results of strategic and program documents in the budget planning process.

 COMPETENCIES (ЕРК):

• initiative;
• system management;
• strategic thinking;
• leadership;
• collaboration and collaboration;
• self-development.

DATES:September 27 – October 1, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE:  civil servants involved in the decision-making process, economic policy.

TRAINING OVERVIEW: 

• managerial economics;
• strategic analysis;
• strategic planning;
• strategy creation and goal development and change management;
• implementation of strategies;
• financial and economic planning in the public sector;
• conceptual and forward-looking vision of trends, needs, and challenges;
• regularities and results of the functioning of the economy at the macro level: managerial aspects;

EXPECTED RESULTS: 

• the study of the course will allow participants to master the analytical tools of management decisions at various levels (micro -, macro-level)

 COMPETENCIES (ЕРК):

• system management;
• decision-making;
• efficiency;
• initiativeness.

DATES:April 19-23, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: public servants seeking to improve professional competencies in the field of project management, managers and employees of project offices.

TRAINING OVERVIEW: 

• project management;
• international practice;
• standards of project management;
• project, programme, portfolio>;
• strategy of the organization;
• goal setting;
• operating activities;
• organizational structure;
• analysis of practical cases;

EXPECTED RESULTS: 

• development of professional competencies and practical skills in the field of project, program and portfolio management.

 COMPETENCIES (ЕРК):

• leadership;
• decision-making;
• activity management;
• cooperation and collaboration;
• 5 basic competencies.

DATES:September 13-17, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: heads of regional, district (city) local executive and territorial bodies, personnel management.

TRAINING OVERVIEW: 

• organizational culture;
• methods of managing the structure and business processes of the organization;
• areas of human resource management;
• the main modern trends in HR management;
• talent management;
• approaches to determining the effectiveness of employees;
• mechanisms for attracting, engaging, developing and retaining talent in the public service;
• mastering the methods of human resource management;
• trends in building a unified strategy for human resource management in the public service system;
• ;
• ;

EXPECTED RESULTS: 

• gain new knowledge and skills in effective leadership;
• improve the effectiveness of talent management.

 COMPETENCIES (ЕРК):

• system management;
• change management;
• strategic thinking;
• leadership;
• collaboration and collaboration;
• self-development.

DATES:May 31 – June 4, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: civil servants interested in improving their personal and professional performance.

TRAINING OVERVIEW: during the training, participants will have the opportunity to develop and practice their emotional intelligence by studying the following questions:

• structure of emotional intelligence;
• the development of skills to recognize emotions;
• the development of skills to understand the intentions, motivations and desires of other people and their own;
• developing the ability to manage your own emotions and the emotions of others in order to solve practical problems.

EXPECTED RESULTS: based on the results of the training, participants will have the opportunity to:

• to increase emotional intelligence;
• to improve performance;
• to increase self-esteem;
• master the ways of emotional self-regulation;
• create effective emotional and warm relationships in a team.

 COMPETENCIES (ЕРК):

• responsibility;
• stress resistance;
• system management;
• cooperation and interaction;
• self-development.

DATES:

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: civil servants interested in improving their personal and professional performance.

TRAINING OVERVIEW: 

• professional behavior of civil servants and anti-corruption culture;
• disciplinary responsibility of civil servants: concept, grounds, and application procedure;
• oting an anti-corruption culture in society;
• creating an atmosphere of intolerance to any manifestations of corruption and prom;
• creating an atmosphere of intolerance to any manifestations of corruption and prom;
• structure of the international standard ISO 37001 / national standard ST RK 3049-2017;
• planning the implementation of ISO 37001 / ST RK 3049-2017;
• implementation of ISO 37001 / ST RK 3049-2017;
• measurement, control, and continuous improvement of the anti-corruption management system.

EXPECTED RESULTS: 

• skills of anti-corruption behavior and intolerance to any manifestations of corruption and promotion of anti-corruption culture in society. Understanding the process of implementing the anti-corruption management system in accordance with ISO 37001 / ST RK 3049-2017. Knowledge and skills in identifying risks and opportunities associated with the organization. Knowledge to assist an organization in developing, implementing, managing, and maintaining an anti-corruption management system. Knowledge required to manage a team implementing the management system of counteraction of corruption.

 COMPETENCIES (ЕРК):

• respectableness;
• targeting and informing the consumer of services;
• responsibility;
• system management;
• management activities;
• efficiency.

DATES:August 16-20, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: : heads and specialists of regional, district (city) local executive and territorial bodies.

TRAINING OVERVIEW: 

• new requirements of the Law of the Republic of Kazakhstan "On Public Services";
• development of public relations in the field of public services;
• formation of effective approaches to public monitoring of the quality of public services in the Akmola region;
• ability to make decisions on measures to provide quality public services;
• digital literacy and competence;
• stress resistance;
• • new approaches and tools for the formation of an anti-corruption culture.

EXPECTED RESULTS: 

• according to the results of the seminar, the participants will increase the level of professional competence in the quality management system of public services.

 COMPETENCIES (ЕРК):

• stress resistance;
• customer-oriented services;
• informing consumers of services;
• efficiency;
• decision-making.

DATES:August 23-27, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: civil servants involved in the process of digitalization and optimization of public authorities.

TRAINING OVERVIEW: during the training, the participant will have the opportunity to develop and practice the skills of effective digital management of employees.

• digitalization of public services. Digital innovations and competencies;
• digital management skills. The Development of Smart City;
• Big Data Analysis;
• fundamentals of cybersecurity. Ethics of the use of Internet data;
• strategic planning and execution of strategic plans;
• the customer relationship management;
• material and non-material motivation;
• fundamentals of organizational planning. Process approach to organization management;
• strategic, main and auxiliary business processes. The business model of a process-oriented body. Principles of business process management. Business process modeling technologies. Plan for describing the business process. Optimality assessment and optimization of business processes.

EXPECTED RESULTS: 

• professional and personal digital competencies necessary for a civil servant.
• organization of business process management through regulations with an analysis of the performance of process indicators, with an analysis of the reasons for deviations from the normal course of the process and the implementation of corrective actions;
• business processes through optimization and reengineering.

 COMPETENCIES (ЕРК):

• responsibility;
• activity management;
• initiative;
• self-development;
• information and customer orientation of services;
• strategic thinking.

DATES:September 6-10, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: government and civil servants who wish to develop these professional competencies.

TRAINING OVERVIEW: 

• ways to develop the skill of efficiency;
• time management, savings and investing time;
• work in a team. Interaction with colleagues;
• ways and methods of interaction;
• tools for effective collaboration;
• skills required for collaboration.

EXPECTED RESULTS: 

• according to the results of the seminar, participants will master the tools for building relationships within the team and with external structures to achieve the strategic goals of the state body, accelerated development, and form effective behavior for managing activities.

 COMPETENCIES (ЕРК):

• self-development;
• efficiency;
• decision making;
• customer orientation;
• cooperation.

DATES:May, 10-14 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: government employees seeking to improve personal and team effectiveness.

TRAINING OVERVIEW: 

• introduction to coaching;
• the basic model of coaching;
• high quality feedback for effective communication;
• team coaching;
• creating a coaching culture;
• analysis of practical cases.

EXPECTED RESULTS: 

• development of professional competencies and practical skills in the use of various coaching tools and techniques for organizing effective activities.

 COMPETENCIES (ЕРК):

• leadership;
• decision-making;
• activity management;
• cooperation and collaboration;
• 5 basic competencies.

DATES:April 12-16, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: civil servants

TRAINING OVERVIEW: workshop is aimed at developing the ability to navigate and work confidently in the digital space.

• modern office technologies;
• MS Word tools MS Word;
• MS Excel tools MS Excel;
• MS Power Point tools;
• analysis of big data (BigData);
• digitalization of public services;
• digital management skills;
• fundamentals of cybersecurity;
• ethics of Internet data use.
• ;
• ;

EXPECTED RESULTS: 

• according to the results of the training, the participant improves the professional and personal digital competencies necessary for a civil servant.

 COMPETENCIES (ЕРК):

• responsibility;
• activity management;
• initiative;
• self-development.

DATES:March 15-19, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: Familiarization with the structure of the text of an official document, training in writing, and preparation for a public speech. In addition, during the interview, you will be able to express your opinion, suggestions, and assessments, revealing the relevance of the topic.

TRAINING OVERVIEW: 

• skills in writing and writing official texts;
• lexicon and spelling norms of the official style;
• public speaking skills.

EXPECTED RESULTS: 

• will be fully familiar with formal style text writing skills;
• master the spelling norms of the official style;
• develop the skills of compiling official texts and reading them in public;
• adapts to text writing skills on different topics;
• master the features and requirements of participation in the interview.

 COMPETENCIES (ЕРК):

• self-development;
• efficiency;
• initiative;
• activity management.

DATES:October 25-29, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: civil servants seeking to improve the level of development in these competencies.

TRAINING OVERVIEW: 

• media communication and press mediation;
• fundamentals of relations with the press in the organization of public relations. Press releases, their purpose and distribution features.;
• technology for effective public speaking;
• negotiation basics and techniques;
• case studies and analysis of individual behavioral styles of group members and recommendations for overcoming problems that arise in conflict situations.

EXPECTED RESULTS: 

• improvement of public speaking and negotiation skills, development of practical recommendations.

 COMPETENCIES (ЕРК):

• system management;
• change management;
• efficiency;
• respec;
• responsibility;
• initiative;
• stress management;
• customer orientation.

DATES:March 15-19, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: state and civil servants who want to develop the competence of cooperation and interaction.

TRAINING OVERVIEW: 

• effective behavioral styles;
• Teamwork. Interaction with colleagues;
• professional ethics and culture of interaction;
• techniques and methods of interaction;
• tools for effective collaboration;
• skills required for collaboration.

EXPECTED RESULTS: based on the results of the seminar, participants will form effective behavior for building relationships within the team and with external structures to achieve the strategic goals of the state body.

 COMPETENCIES (ЕРК):

• self-development;
• efficiency;
• decision making;
• customer orientation;
• activities management.

DATES:November, 10-14 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: government employees seeking to improve personal and team effectiveness.

TRAINING OVERVIEW: 

• introduction to coaching;
• the basic model of coaching;
• high quality feedback for effective communication;
• team coaching;
• creating a coaching culture;
• analysis of practical cases.

EXPECTED RESULTS: development of professional competencies and practical skills in the use of various coaching tools and techniques for organizing effective activities

 COMPETENCIES (ЕРК):

• leadership;
• decision-making;
• activity management;
• cooperation and collaboration;
• 5 basic competencies

DATES:December 6-10, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: civil servants

TRAINING OVERVIEW: workshop is aimed at developing the ability to navigate and work confidently in the digital space.

• modern office technologies;
• MS Word tools MS Word;
• MS Excel tools MS Excel;
• MS Power Point tools;
• analysis of big data (BigData);
• digitalization of public services;
• digital management skills;
• fundamentals of cybersecurity;
• ethics of Internet data use.

EXPECTED RESULTS: according to the results of the training, the participant improves the professional and personal digital competencies necessary for a civil servant.

 COMPETENCIES (ЕРК):

• responsibility;
• activity management;
• initiative;
• self-development.

DATES:October 4-8, 2021

DURATION:  5 days, 40 academic hours

TARGET AUDIENCE: Familiarization with the structure of the text of an official document, training in writing, and preparation for a public speech. In addition, during the interview, you will be able to express your opinion, suggestions, and assessments, revealing the relevance of the topic.

TRAINING OVERVIEW: 

• skills in writing and writing official texts;
• lexicon and spelling norms of the official style;
• public speaking skills.

EXPECTED RESULTS: 

• will be fully familiar with formal style text writing skills;
• master the spelling norms of the official style;
• develop the skills of compiling official texts and reading them in public;
• skills in writing and writing official texts;
• adapts to text writing skills on different topics;
• master the features and requirements of participation in the interview.

 COMPETENCIES (ЕРК):

• self-development;
• efficiency;
• initiative;
• activity management.